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Privacy Policy

Last updated: September 2026

Early-access / demo notice. ACE is currently offered on an early-access basis for evaluation with selected customers. Please upload only business data you are authorized to use, and avoid including sensitive, regulated, or personal information about individuals that isn't necessary for your reports.

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Who we are What we collect How we use it AI processing Database connections Sharing & providers Retention Your rights Contact

This Privacy Policy explains how ACE Operational Intelligence Inc. (“ACE”, “we”, “us”) collects, uses, and protects information when you use our website and our business-intelligence service (the “Service”). We are committed to handling your information responsibly and in line with applicable Canadian privacy law, including Quebec's Act respecting the protection of personal information in the private sector (Law 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who we are

ACE Operational Intelligence Inc. is a company registered in Quebec, Canada. You can reach us at support@aceoperationalintelligence.com, or by mail on request.

2. Information we collect

We collect only what we need to provide the Service:

Contact information you give us — such as your name, email address, company name, and the contents of any message you send through our contact form or by email.
Business data you provide — the sales, inventory, and budget data you upload as a file or that we read from a database you connect. This may include product names, quantities, prices, and similar operational figures. It is not intended to contain personal information; please do not include personal data about individuals unless necessary.
Limited technical information — basic, non-identifying information needed to operate and secure the website.

We do not use advertising trackers, and we do not sell personal information.

3. How we use your information

To provide the Service — generating reports, insights, and dashboards from your data.
To deliver reports you ask us to send (for example, by email to recipients you choose).
To respond to your enquiries and provide support.
To operate, secure, maintain, and improve the Service.

4. AI processing

To generate written insights, your business data is sent to our AI provider, Anthropic (the “Claude” API), solely to produce your report. Under Anthropic's API terms, this data is not used to train their models. We send only what is needed to generate the requested output.

5. Database connections (optional)

If you choose to connect your own database instead of uploading a file, you provide the connection details. Those credentials are used only for your active session and are never written to disk or stored by us. We read only the data needed to build your report.

We do not sell or rent your information. We share it only with service providers that help us run the Service, under appropriate confidentiality terms:

Anthropic — AI processing to generate insights.
Google (Gmail) — delivery of email reports you request.

We may also disclose information if required by law. Some providers may process data outside Quebec or Canada (for example, in the United States); we take reasonable steps to ensure it remains protected.

7. Data retention

We keep your information only as long as needed to provide the Service and for legitimate business or legal purposes. Business data is processed to generate your reports and is retained only as necessary for that purpose. You may ask us to delete your information at any time (see “Your rights”).

8. Your privacy rights

Subject to applicable law, you have the right to access and receive a copy of your personal information, to correct inaccurate or incomplete information, to request deletion, to withdraw consent, to object to or restrict certain processing, and to request portability of your information. You may also ask questions about how we handle it. To exercise these rights, contact us using the details below.

ACE has designated a person responsible for the protection of personal information (our Privacy Officer), who can be reached at support@aceoperationalintelligence.com.

9. Security

We take reasonable technical and organizational measures to protect your information, including encryption of data in transit. No method of transmission or storage is completely secure, but we work to safeguard your data. See our Data Security page for more detail.

10. Cookies & analytics

Our website uses only what is necessary to function. We do not use advertising or cross-site tracking cookies. If this changes, we will update this policy and obtain consent where required.

11. Children

The Service is intended for businesses and is not directed to individuals under the age of majority. We do not knowingly collect information from children.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest version. Material changes will be communicated where appropriate.

13. Contact us

Questions about this policy or your information? Email support@aceoperationalintelligence.com. This policy is governed by the laws of the Province of Quebec and the applicable laws of Canada.